Terms & Conditions



Under no circumstances should you make contact directly with our drivers. You have entered into a contract with Dumbarton Removals Ltd and must therefore raise all questions or concerns with Dumbarton Removals Ltd.



Terms and Conditions

These terms and conditions govern your use of our website (www.dumbartonremovals.co.uk) your access to, and undertaking and use of our services, your relationship with Dumbarton Removals Ltd, the rights, obligations and responsibilities of all parties to this Agreement. Your attention is drawn to Clauses 1a, 2a and 3a which set out Our liability for loss of or damage to you for goods.

If you do not agree to our terms and conditions, then you must not continue with the purchase of our services. We do not insure the Goods that you have packed or boxed yourself, Insurance of your goods that you have packed or boxed yourself will be your sole responsibility and we cannot give any advice concerning insurance.


 We provide transportation and removals services which are carried out by us and at times independent carriers.
 Freight will be considered earned as soon as the goods are loaded and dispatched.
 The parcel or goods will only be delivered to the delivery address specified when the order was placed.
 It is your responsibility to ensure that sufficient packaging is used for boxs you have packed. We cannot accept any liability and you remain fully responsible for goods in transportation.
 Should we be delayed at the removal, collection or delivery address due at no fault of ours, a waiting charge calculated at £20 per person per hour shall apply to you.
 Any toll charges encountered by us while transporting your Consignment will be payable by you.

Additional Charges

Quotations do not include customs duties or any other levies of fees payable to government or other statutory bodies and all such duties of fees will be payable by you.

Although we quote a fixed price we reserve the right to amend it or make additional charges if any of the following have not been taken into account when preparing the quotation, our costs will increase as a result of currency fluctuations or changes in taxation or freight charges or any of the terms listed below.

1a. There are delays outside our reasonable control. EG: If due to the delay on your part the work is not carried out on that day.
2a. We supply any additional services. EG: Dismantle or assemble furniture, beds, Remove or re-fit doors to allow access for large goods unless agreed.
3a. Distance from property: Access to the removal, collection or delivery point is inadequate or the approach is unsuitable for our vehicles. It is the customers responsibility to ensure we are able to park our vehicle within 20 metres of the front door or building entrance. Failure to do so or failure to inform us of this not being achieved before your removal date may result in additional charges being added to your removal cost.
4a. Lift not working: instant hourly rate: on the day of your removal should your lift not be working and a quotation be provided to you on the basis of an operational lift. Your removal quotation will be instantly converted into an hourly rate job instead of any fixed price quotation previously quoted.
5a. Extra stop offs: loading & reloading. If you have requested for an additional collection of items, it may be required for us to unload/reload your current consignment to ensure your items are sufficiently loaded. This will be chargeable by our standard hourly rates unless otherwise stated in your quotation.
6a. Any parking or other fees or charges that we have to incur and pay in order to carry out the services you require.
7a. In all these circumstances you will be responsible for the extra charges.
Quotations include a removals insurance premium but the payment of the premium creates a separate contract between the insurer and you which is subject to the terms and conditions of the Insurer. A summary of the cover provided and main exclusions from the cover is enclosed with these conditions. Our quotation is not a guarantee that we have vehicles available on the day you require. Accordingly your signed acceptance of our quotation does not constitute a contract between us until you have our confirmation that we can move your goods on the requested date. Work excluded from our quotations

Unless previously agreed in writing we will not

Obtain at your own expense, parking fines, permits, permissions, licences, customs documents necessary for the removal to be completed:

1a. Pay for any parking or meter suspension charges incurred by Us in carrying out the work.
2a. Provide Us with a correct and up-to-date contact address and telephone number during removal transit of goods.
3a. Move items from a loft, unless properly lit and floored and safe access is provided.
4a. Dismantle or assemble unit-furniture, beds, sofas fitments or fittings, unless agreed.
5a. Disconnect or reconnect appliances, fittings or equipment.
6a. Remove or re-fit doors to allow access for large goods.
7a. Move night storage heaters unless they are dismantled.


Excluded Property

The following items are specifically excluded from the Contract and will not be removed:

1a. Prohibited or stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.
Jewellery, watches, trinkets, precious stones, money, deeds, securities, stamps, coins or goods or collections of a similar kind.
2a. Potentially dangerous , damaging or explosive items.
3a. Goods likely to encourage vermin or other pests or to cause infection.
4a. Any animals and their cages or tanks including pets, birds or fish.

Such goods will not be removed by us except without prior written agreement. If you submit such goods without our knowledge and prior written agreement we will not be liable for any loss or damage except when death or injury is caused by our negligence or that of our employees and you will indemnify us against any charges, expenses, damages or penalties claimed against us by third parties.


Customers Responsibility

It is your sole responsibility to:

1. Declare to us the proper value of the goods being removed and/or stored.
2. Obtain at your expense all documents necessary for the removal to be completed.
3. Be present yourself or appoint a representative at the departure and destination points to ensure that nothing is removed or left in error.
4. Prepare adequately and stabilise all appliances prior to their removal. Other then by reason of our negligence we will not be liable for any loss or damage, costs or additional charges that may arise.
5. Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.
6. Empty, properly defrost and clean refrigerators and deep freezers as We are not responsible for the contents.
7. Ensure that all domestic and garden appliances, including but not limited to washing machines, dish washers, hose pipes and petrol lawn mowers are clean and dry and have no residual fluid left in them.
8. Provide Us with a correct and up-to-date contact address and telephone number during removal transit and/or storage of goods.


Ownership of Goods

By entering into this contract for our services provided you confirm to us that:

1a. The goods to be removed are your own property or you have the authority of the owner of the property to make this contract in respect of the goods to be removed or stored.
2a. You will be responsible to pay for any claim for damages and/or costs against either of the above if this proves to be untrue.


Cancellations

If you cancel this contract we may charge according to how much notice you provide prior to the agreed removal date:

1a. Between 2-7 days: 30% of the total removal charges.
2a. 24-48 hours: 75% of the total removal charges.
3a. Less then 24 hours: 100% of the total removal charges.


Payment of Removals or Services

Unless you have our agreement to the contrary you must pay our charges on the day of your removal. Interest at 2% per month calculated on a daily basis, is charged on all overdue accounts.


Our Liability for Loss or Damage

In the event of our losing or damaging your goods we will pay for the reasonable costs of the repair or replacement (less wear and tear):

In the event of a total or partial loss or damage to your goods or item if we have been negligent, we will not be liable for the following:

1a. New for old - replacement value for lost or damaged goods.
2a. PBO - packed by owner - We do not cover any goods which have been previously pack by the owner, such as boxs, as we can not asses the condition of the goods inside before they have been packed.
3a. Loss or damage - Any loss or damage which is not caused by us, such as electrical equipment unless there are signs of visible damage to the goods. Where the lost or damaged item is part of a pair or set, Our liability to You, where it is assessed as the cost of replacement of that item, is to be assessed as a sum equivalent to the cost of that item in isolation, not the cost of that item as part of a pair or set.
any unforeseeable additional costs you might incur as a result of loss of a particular item.
4a. Customers loading - Loading with customers Applys to any Man and Van service should you decide to assist us, by using our Man & Van service on any job you accept to forfit the right to any GIT(Goods In Transit Insurance Cover) or removal insurance being provided by us.
5a. Traveling in our company vehicles - Customer traveling in our vehicles: should you wish to travel in our vehicles on the day, you will willingly forfit the right to sue us in the event of an accident as we are insured for carrying employees, NOT Customers.

PLEASE NOTE:

ANY FALSE CLAIMS AGAINST US WILL NOT BE TOLERATED AND WE WILL INVESTAGE ALL MATTERS WITH OUR INSURARES PROVIDERS AND COMPANY LAWYERS TO PROSECUTE THOSE INVOLVED!

Damage to Premises or Property other than goods

Because third party contractors or others are frequently present at the time of removal, collection or delivery it is not always possible to establish who was responsible for loss or damage.

Therefore Our liability is limited as follows:

1a. If We cause loss or damage to premises or property other than goods for removal as a result of Our negligence or breach of contract, Our liability shall be limited to making good the damaged area only
2a. If We cause damage as a result of moving goods under Your express instruction, against Our advice, and where moving the goods in the manner instructed is likely to cause damage, We shall not be liable
3a. If We are responsible for causing damage to Your premises or to property other than goods submitted for removal and/or storage, You must note this on the job sheet or delivery receipt as soon as practically possible after the damage occurs or is discovered, or in any event within a reasonable time. This is fundamental to the Agreement.


Delays in Transit

Other than by reason of Our negligence or breach of contract, We will not be liable for delays in transit:

1a. If through no fault of ours We are unable to deliver Your goods, We will take them into storage. The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at Your expense.
2a. Any transit times quoted by Us are estimated and based upon information known to Us at the time. Transit times may vary due to a number of factors outside Our control including but not limited to changes in sailing or departure dates made by the freight/shipping company, changes in the routes used by the freight/shipping company and port congestion. We will advise You of any material changes to the transit times as soon as We become aware. We will not be liable for any loss or damage incurred by You as a result of delays in transit time unless directly attributable to Our negligence or breach of contract.


Our Rights to Withhold Goods

We have a legal right to withhold goods until you have paid all our charges and other payments due under this contract. These include any charges that we have paid out on your behalf. While we hold the goods and wait for payment you will be liable to pay all storage charges and other costs incurred as a result of withholding your goods and these terms and conditions will continue to apply.


Sub-contracting Work

We reserve the right to sub-contract some or all of the work for which we have provided a quotation without reference to you:

If we do sub-contract these terms and conditions will still apply in full.

Where the lost or damaged item is part of a pair or set, Our liability to You, where it is assessed as the cost of replacement of that item, is to be assessed as a sum equivalent to the cost of that item in isolation, not the cost of that item as part of a pair or set.


Limited Liability

1a. If You have not provided Us with a written valuation prior to the work commencing, or You do not require Us to apply the Standard Liability, then Our liability to You will be determined in accordance.

2a. In the event of loss of or damage to Your goods caused by Our negligence or breach of contract, Our liability to You shall not exceed £40 per item.





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